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PickFound · Global Shopping Guide
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After choosing products on PickFound, you can contact customer service for help placing your order. We will confirm the product details and prices with you, provide warehouse photos and videos after the products arrive, and then calculate the international shipping cost. Once you confirm and pay the shipping fee, the warehouse will arrange dispatch.
Payment is made in two stages: first, the product cost; second, the international shipping fee. Product quotations do not include international shipping.
Send customer service the product photos, links or styles you want to buy, and specify:
If you are unsure about sizing, styles or product details, ask customer service first. Before ordering, confirm the products and specifications you want to purchase.
Customer service will prepare a quotation based on the information you provide and confirm the products, colors, sizes, quantities and purchasing availability with you.
Product quotations do not include international shipping. If other fees apply, customer service will confirm them with you before payment.
Before paying, check the order details carefully and review the rules for order changes, cancellations and after-sales support.
Use the Shipping Calculator page in the website's top navigation to estimate international shipping and plan your budget. Enter the information requested on the calculator page.
The estimate is for reference only and is not the final shipping fee. Until the products arrive at the warehouse, the package weight and dimensions cannot be fully confirmed. The final international shipping fee will be calculated after arrival, based on the actual weight, volume and destination country.
If you are unsure how to complete the calculator, send customer service the product links and destination country for assistance.
Once you have confirmed that the order is correct, pay the product cost using the payment method provided by customer service.
After payment, send customer service your payment confirmation or transaction details so the payment can be verified. Keep your order confirmation and payment records for future reference.
This payment covers the products. International shipping is confirmed and paid separately after the products arrive at the warehouse.
After purchasing is completed, the products will be sent to the warehouse for inspection, photography and weighing.
Purchasing and warehouse arrival times may vary between products. If you buy several products, ask customer service about their arrival status and confirm whether to wait until everything arrives before packing them together.
After the products arrive at the warehouse, we will take photos and videos for you to check their styles, colors and overall condition.
Review these materials carefully. If a product does not match your order, has a visible issue, or needs additional detail photos, contact customer service before dispatch is arranged.
Photos and videos help you check the products, but they cannot show every detail or replace the experience of using them.
The warehouse will calculate international shipping based on the package's actual weight, volume and destination country. Customer service will confirm the fee and shipping arrangements with you.
Before paying, check:
Make sure the delivery information is accurate and complete. If you need to change the address, tell customer service before dispatch.
Product costs and international shipping are calculated separately. Before dispatch, check whether any destination taxes or customs clearance fees may apply and whether they are included in the quotation.
Once you have checked the shipping fee, shipping arrangements and delivery details, pay the international shipping fee and send customer service the payment information.
The second payment mainly covers international transport. If any other fees have been agreed, customer service will explain the breakdown before payment.
After the shipping payment has been received and verified, the warehouse will arrange packing and dispatch as soon as possible and provide a tracking number.
Use the tracking number to follow the shipment. Estimated transit times are for reference only; actual delivery may be affected by transport arrangements, customs clearance and local delivery conditions.
Follow tracking updates, carrier notices and local delivery information. If additional customs clearance documents are required, provide them promptly.
When you receive the package, check the outer packaging and the products. We recommend taking photos or a video while opening it.
If the package is damaged, products are missing or items do not match the order, keep the packaging, shipping labels and relevant evidence, and contact customer service promptly for verification.
The product payment is used to purchase your items. International shipping depends on the package's actual weight, volume and destination country, so it is normally confirmed after warehouse arrival and paid before dispatch.
No. The calculator helps you estimate your budget in advance.
The final fee is the amount calculated by the warehouse and confirmed with you after the products arrive. If the actual package weight, volume or shipping arrangements differ from the information used in the estimate, the fee may change.
Send customer service the product links, quantities and destination country, and ask whether reference information is available.
Any weight or shipping estimate provided before warehouse arrival is for reference only. The final amount is based on the warehouse's actual calculation.
Tell customer service when placing your order. Whether products can be combined, and the resulting shipping cost, will depend on their arrival status, package dimensions and shipping requirements.
Contact customer service before dispatch, explain the issue and identify the relevant photos or videos.
Whether an exchange, return or cancellation is possible depends on the product's situation, purchasing progress and applicable order rules.
Contact customer service as soon as possible. Changes or cancellations depend on the order's actual progress, including whether the products have already been purchased or dispatched.
We recommend reviewing these rules before paying for the products.
The process includes purchasing, warehouse delivery, photo confirmation, packing, international transport and local delivery.
Timing may vary by product and destination. Ask customer service for progress updates and estimated timings; the delivery date cannot be determined from the payment date alone.
Send customer service your order details and tracking number for assistance. If the carrier requests an address, phone number or customs clearance documents, respond promptly.
Use the WhatsApp contact option on the website to reach customer service.
For product questions, provide photos or links; for order enquiries, provide your order details; for shipment enquiries, provide the tracking number so we can check and assist you.
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